Thank you for your question, as there could be different causes for your problem, as well as solutions, we would like you to contact us directly at the following address: https://support.jbl.com/de/de/customer-service/contact.html Kind regards

Thank you for your question. We are sorry to hear that the aerial on your JBL Tuner XL has snapped. Could you please contact our Customer Support Team on https://uk.harmanaudio.com/support-contact.html#ns for further support. Thank you

Thank you for your question. You can use the Tuner XL to listen to DAB/DAB+/FM radio as well as to listen to music from Bluetooth sources. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html for further details.

Thank you for your question. Most Firmware updates for our JBL products are issued as part of our Technical Support. These updates are designed to fix possible issues or add features to your product. If your device is working as it should, there is no need to update the firmware. JBL Tuner XL has a published update file available on the Product Page, alongside instructions on how to install it. This will provide firmware update version 0041 for your device. Please find the update file at the link below, under Documents and Downloads: https://support.jbl.com/gb/en/speakers/speakers-portable/TUNER+XL-.html If you are experiencing any issues with your device, or would need further assistance, we welcome you to contact our JBL Customer Support team: https://support.jbl.com/gb/en/ Thank you.

Thank you for your question. The Tuner XL does not feature either Connect, Connect+ or Party Boost, therefore, it is not possible to connect other speakers to it. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Thank you for your question. The battery is not removable. Please bring your JBL product to the nearest service center or contact our customer support at https://uk.jbl.com/support-contact.html Any attempt to manually remove the battery will void the manufacturer's warranty. Jaunius

Thank you for your question. No, the JBL Tuner XL is not compatible with the JBL Connect+ App Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.