Unfortunately, our JBL Flip 4 can't be connected to Google Home.

You could stream audio from your Apple TV though Airplay 2. You have to add the speakers in one room in the Apple Home app so they could play the same content at the same time. Our JBL Link Portable is a current model and stocks will arrive soon.

Once you've set up your phone and speaker via the Google Home app, you can now use voice commands to control your music streaming apps.

We would like to get more information to help you out, please contact us so we can assist you:https://bit.ly/2zwFkYM

Thank you for your question. I can confirm this is not a known issue with the product. Please perform a factory reset of the speaker by turning it on, holding down the mute button for at least 10 seconds, then re-pairing as this may resolve the issue. If it does not resolve the problem, we welcome you to contact our JBL Customer Support team: https://support.jbl.com/gb/en/ Thank you.

Thank you for your question. Normally this would indicate that the microphone on your Link Portable has been muted. You can unmute the microphone by pressing the mute microphone button on the back of the speaker. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Thank you for your question. Two JBL Link Portable speakers can be used to create a speaker group in the Google Home Application which would allow streaming the audio content to both units simultaneously. Directly pairing the speakers to one another is not feasible. If you would like personalized assistance, we invite you to contact Harman Customer Service by phone, email or chat. You can find all contact information at https://support.harmanaudio.com/fr/fr/customer-service/contact.html Thank you.

The JBL Link range of speakers has been designed to be integrated with Google Home and Assistant at all levels, and this is one of the main selling points we have put accross for the range of products. As such, there is no way to full disable Google Assistant integration.

By itself, no. Since the charging contact pins are exposed making it a potential electrical hazard.

Thanks for bringing this to our attention. Please try to perform a reset by pressing and holding the Mute button or Microphone off button for 13> seconds. The Link speaker will reboot itself then after 30-45 seconds you will hear a welcome message and The Link speaker is now in setup mode. If you need more assistance with more devices, please contact our customer support.

What is Proposition 65? Proposition 65 (“Prop 65”) is a California law that requires businesses to provide a warning before exposing individuals in California to any of 900-plus chemicals that California lists as a carcinogen or a reproductive toxicant (“Prop 65 List”). The list is available at: https://oehha.ca.gov/proposition-65/proposition-65-list. The law includes specific warning language that can be used by businesses to comply. The specific warning language is called a “safe harbor.” Why is Harman including this warning? The chemicals in products that require the Prop 65 warning can vary based on product type. Many of the chemicals on the Prop 65 List are common additives found in products such as jewelry, lamps, ceramic tableware, food, lead crystal glasses, electric cords, automobiles, beauty products, and furniture. Does this law apply everywhere? No, Prop 65 warnings are only required under California law. Are Harman products that display the Proposition 65 warning safe? Harman is committed to making products that comply with all applicable laws and that are safe to use. California’s Prop 65 is not a product safety law, but a chemical right-to-know law. We believe our products are safe when used as intended. I purchased this product outside of California, why does it include a Prop 65 warning? Harman sells products throughout the U.S. We do not know where each item will ship. We have no alternative except to place the Prop 65 warning on all of our products regardless of where they are sold. For more information go to: https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language If you have any questions about any of our products, please contact: LA.PROP65@harman.com

Our JBL Link Portable doesn't support our PartyBoost or Connect+ features; it has Chromecast and Google Assistant built-in, which lets you wirelessly pair your Chromecast-enabled speakers via the Google Home App. The PartyBoost feature and Connect+ are on our portable Bluetooth speakers, such as the Flip 5, Pulse 4, Boombox 2, Charge 5, etc. 

Thank you for bringing this to our attention. Please try to perform a forced power cycle. First, make sure that your product is not connected to a power supply or charger. Next, hold down the power button for 30 seconds. If the issue persists, please contact our customer support service via our official website or toll-free hotline.

JBL Link Portable is a WiFi-enabled speaker that requires to be set up through the Google Home Application, to make use of its features like, Google Assistance, Chromecast, and Bluetooth. If you have further questions, please reach out to our Customer Support. https://www.jbl.com/support-contact.html

Your devices where you’ve set up your Google Assistant need to be connected to the internet for the Assistant to work. Since the Google Assistant is set up in your Link Portable speaker, your speaker needs to be connected to the internet for the Assistant to work. In the case of your other Bluetooth speakers, they are only acting as the output device or Bluetooth accessory. Your phone still needs to be connected to the internet via Wi-Fi or Data for the Assistant to work.

There's no harm in using the unit while it is connected to a power source and you can use it as a powered speaker. Our JBL Link Portable has a PCM (Protection Circuit Module) and charge management IC built-in, that manages and detects when charging the unit. Once the unit is fully charged it will cut off the current to protect the battery. However, if you'd like to save energy, you may unplug the speaker. Also, avoid getting the charging cradle wet because you'll need to plug it into a power source.

Our JBL Link Portable receives OTA updates and usually it being sent during nighttime. We're sorry to hear about what happened. Please contact us so we can check your options: https://support.jbl.com/us/en/#contact

The instructions don’t mention this step, but to first enable the speaker for ApplePlay you have connect to the speaker under WiFi, as if it were a wireless network. That then enables it to be used for airplay on the WiFi network you choose. 

Thank you for bringing this to our attention. We would like to discuss your support request directly with you and find a solution for you. Please reach out to JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi

Our JBL Link Portable doesn't have a password for Bluetooth, Chromecast and Airplay. In your case, you may try these combinations: 1234, 0000, 1111. If none of them worked, please reach out to the manufacturer's support.

Our JBL Link Portable doesn't have an AUX input. It has to be set up through WiFi via the Google Home App to make use of its features such as Chromecast, Google Voice Assistant, and Bluetooth. We would recommend our other portable speakers which you can use without an internet connection. Simply connect your device via Bluetooth or aux (if available). Check out our available products here: https://www.jbl.com/bluetooth-speakers/

Our JBL Link Portable has up to 8 hours of playtime when charged for 3.5 hours on the charging dock. You can use the speaker whether or not it is docked in the charging cradle.

Thanks for bringing this to our attention. We'd like to work with you directly to address the charging issues you're experiencing with your JBL Link Portable. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

Thanks for your inquiry. We strongly recommend setting up the JBL Link Portable properly to unlock all its features. If you have any queries or apprehensions regarding your speaker, please do not hesitate to get in touch with our customer support for additional guidance.

Our JBL Link Portable can connect with multiple speakers of the same model within the same Wi-Fi connection using the speaker group feature in the Google Home App.

Our JBL Link portable doesn't have the equalizer available in the Google Home app. If you have more questions, please contact us here. https://bit.ly/2zwFkYM

The JBL Link Portable has battery built-in, so it will shut down as it would with LINK 10 and 20 on a battery to save power when not being used for about 15 minutes or more.

Our JBL Link Portable has to be set up first on the Google Home App to enable Bluetooth functionality and other features. Please download the Google Home App on your Android and iOS devices and follow the in-app instructions to complete the setup process.

We would like to get more information to help you out, please contact us so we can assist you:https://bit.ly/2zwFkYM

Our JBL Link Portable can only be connected with other Link Speakers through Wifi via the Google Home App. Our JBL Flip 5 has PartyBoost and can only be connected with other speakers that have the same feature. Currently, only our Pulse and Boombox 2 have PartyBoost.