Put a piece of black gaffer tape or similar over it?

Thank you for your question. On the basis of the information provided, I recommend that you try the following: 1- Please ensure the headphone is turned on. 2- Long press the Volume + and the Volume -buttons together. Make sure the Bluetooth is not switched on and is not paired to any device. 3- If the LED indicator flashes faster, the headphones will be reset. Before attempting to pair with the headphone after the reset, make sure you have forgotten the device from the Bluetooth menu on your smart phone/tablet. If this advice does not help you to solve the problem, we invite you to contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details.​​ Thank you.

Hi! They stay in place pretty well but apparently they’re not sweat proof...

Already tried those obvious advises without success. Red led turns on each time and goes off after 5 seconds.

Dont select that mode its a bug this problem exist in all windows 10

Thank you for your question, almost all smartphones recognize our microphone for phonecalls so, if SMULE does not have any other requirements it should work.

We usually replace the unit when the earpads are damaged. Please contact us, so we can assist you in checking your options: https://support.jbl.com/us/en/#contact

Yes. Our JBL Tune 500 Wireless fits with teens and adults.

Hej FruBang, og tak for at I købte JBL! Det burde være muligt at parre alle tre hovedtelefoner med hver af dine signalkilder. Har I prøvet at parre en hovedtelefon, spille på den, derefter slukke den, parre med den næste, og så en gang til, så I har parret med alle tre? Dette burde ikke være et problem. Med visse telefoner kan det være muligt at omdøbe hovedtelefonerne, så man kan skelne mellem dem, men det er ikke en feature i selve hovedtelefonen. Jeg håber, dette hjælper. Ellers er I altid velkomne til at kontakte vores kundeservice for at tale om problemet.

Thanks for reaching out. Bluetooth range is normally up to about 10 m. More than that the signal will get unstable. Please visit our website to get more information about this product. https://bit.ly/3qcKJji

Thank you for your inquiry. We never specify size for headphones as the size depends on variable factors, such as how much the headband is curled for example. However, at a tight bend it measures approx. 18.5 x 11 x 4 cm. I hope this helps answering your query. If you have further questions, do not hesitate to contact us by phone, email or chat to get individual help. Please refer to https://en.harmanaudio.com/support-contact.html#ns for more information. Many Thanks.

We'd like to work with you directly about your Tune 500BT. We're here to help. Please call or chat with us. We're here to help:https://support.jbl.com/

Thank you for your question. As your request requires troubleshooting by our product specialists, please contact Harman Customer Service by phone, email or chat to assist you with the issue: https://de.harmanaudio.com/support-contact.html#ns.

Our JBL Tune 500BT will not work as good as you've expected. It will have a significant audio and video delay that may spoil the gaming experience.

Our JBL products have the startup tone and shutdown tone whenever you turn the unit off or on. If you're having noise interference when using the product, kindly reach out to our Customer Support for assistance. Please select your location here: https://support.jbl.com/country-selector/

Our JBL T500BT doesn't have any 3.5mm aux port to connect to your PC. You can check out the wired version which is the JBL T500 instead if you wish to use it for PC.

Our JBL Tune 500BT doesn't have the Active Noise Cancelling feature. To check out our Noise Cancelling headphones, check it out here: https://www.jbl.com/search?q=BTNC

The Tune 600BTNC is a whole lot better than the Tune 500BT in lots of ways. Great sound. Great quality.

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Please make sure that the headphones are not on low battery when it's sounding distorted. When this happens, try to connect your T500BT to a different device or phone and observe if it will distort or not. If it stops distorting, there could be a driver problem with your laptop.

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Hi there, thanks for reaching out. It looks like having multiple Bluetooth connections to the same source is causing the issue. We recommend only having one device connected by Bluetooth and the other device connected via wire or AUX cable to avoid connection interference.

Hej, og tak for din interesse! Der er desværre ikke mulighed for at bruge denne model med audiokabel. Den er ren Bluetooth. Hvis du ønsker også at kunne benytte kabel, skal du op på en lidt dyrere model, som Tune 600 BTNC.

Hi, if you meant that you're experiencing audio cutouts during video playback then it shouldn't be happening. We'd like to check some settings on your end so we can find out our options. Please submit a case request and so we can assist you: http://www.jbl.com/support-contact.html

We're sorry to hear about the audio issues you're having with our JBL Tune 500BT. We're here to help. Please try pairing the headphones to a different device. We'd also suggest trying out different music applications. If the audio issues only happened with your computer, please make sure that the Bluetooth drivers are updated. Our products have a one-year limited warranty. If the unit was purchased from our website, please take advantage of our self-service options to file a claim here: https://www.jbl.com/support-returns-and-warranty.html

As your question requires troubleshooting by our Product Specialists, we invite you to contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html for more information. Thank you.

Thanks for your inquiry. Yes, our JBl Tune 500BT will be able to connect to any Blue-enable device. You may have to set your earbuds as the ‘communication device’ within the app you are using. Always get the latest Bluetooth driver version available for your PC or Laptop. We recommend the JBL Free WFH wireless as these have boom mics specifically designed for online work.

Thank you for your question. As there could be different causes for your problem, as well as solutions, we would like you to contact us directly at the following address: https://support.jbl.com/de/de/customer-service/contact.html

Prop 65 is included on the majority of our products to create awareness of possible Prop 65-listed chemicals being present. Please note that when used as intended, our products are absolutely safe to use and comply with all regulations. For a deeper explanation on Prop 65, please go to https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language

Thanks for asking. If your television has the capability to transmit audio to another device via Bluetooth, then you can use our JBL Tune 500BT headphones. If you're unsure about this info, please contact the manufacturer of your television. Check this link to get more info about our headphones: https://bit.ly/2kpV2ks