Thank you for your question. The JBL Tune 125TWS is not waterproof. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Please make sure that the Bluetooth drivers on your laptop are up to date. Please also try to pair the earbuds to your phone to check the Bluetooth. If you need more help, please reach out t our Customer Support.

Our JBL Tune 125 TWS can only connect to one device at a time. This device doesn't have a multi-point connection that allows you to seamlessly switch between connected devices.

Thank you for bringing this to our attention. We'd like to work with you directly to troubleshoot the issues you're experiencing with our JBL Tune 125TWS. Please contact customer service at https://bit.ly/2WocMfi

Thanks for your interest in our products. Our JBL isn't designed to be used as a hearing aid.

We would like to get more information to help you out, please contact us so we can assist you:https://bit.ly/2zwFkYM

Our JBL Tune 125TWS works with both Android and iOS.

Here are some steps that you can try: 1. Charge the headphones overnight or at least 8 hours. 2. Check if there are any visible damages on the unit. 3. When charging, make sure that the unit is plugged into a working wall outlet/power strip. 4. Check the charging port for any debris or bent pins. 5.Use a different USB charging cable and adapter, making sure that it's securely plugged into the unit and to the USB adapter/outlet. 6. Use another power adapter/power cord and make sure that it's securely plugged into the unit and power source. 7.Try wiggling or moving the charger around the charging port, see if there's a sweet spot where the speaker would successfully charge. If you need further assistance, kindly get in touch with our Customer Support Team so we can directly assist you: https://support.jbl.com/us/en/

Thanks for reaching out. Our JBL Tune 125TWS headphone does not feature volume control. You must manually control volume from your source device. Please visit our website to get more information about this product. https://bit.ly/3q2cetN

We're here to help with your JBL Tune 125TWS. If your earbuds aren't charged, please try the following troubleshooting steps: Clean both earbuds by removing dust and wax with a cotton swab and alcohol. Try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap. The earbud tip should be put into the liquid up to a maximum depth of 1-2 mm. Keep the earbud tip in the water for about 2-3 minutes, then wipe down the grille with a small brush, such as a toothbrush. Lastly, please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.

We have a charging case available to purchase for our JBL Tune 125TWS for selected colors — black and pink. You can order this part directly from us by contacting our customer support for more assistance. For your reference, the part number of the charging case is 1003042073B0005 (Black) and 1003042073B0014 (Pink).

Thanks for your question. Please reach out to our Customer Support so we could assist you with your inquiries about parts availability and pricing for the Charging case of our JBL Tune 125TWS. https://www.jbl.com/support-contact.html

We would like to get more information to help you out, please contact us so we can assist you:https://bit.ly/2zwFkYM

To know more about our JBL Tune 125TWS headphones, please click the link that includes a manual of your device here: https://bit.ly/2WZifcL

Our JBL Tune 125TWS doesn't have this feature. For more information, you could check out the product specifications on the Specs & Support tab.

The JBL Tune 125TWS would automatically go in pairing mode once you take the earbuds out of the charging case. Then, go to your iPhone's Bluetooth menu to search for JBLTUNE120TWS then pair and connect.

We appreciate the feedback you've provided to us. Our JBL Tune 125TWS has an auto-shut-off feature that disconnects the device after 10-15 minutes when not in use. This is mainly to save battery power and cannot be disabled. You will need to keep on playing music on your source device if you don't want it to shut off.

Our JBL Tune 125TWS can only be charged using the case. Charging cycles depends on the usage of the earbuds.

Thanks for bringing this to our attention, We're here to help with your JBL Tune 125TWS. We suggest cleaning the contact points using a cotton swab and alcohol on the earbuds and charging case to see if it helps. If the issue still persists, please contact our customer support service via our official website or toll-free hotline.

We always recommend that there be a clear line of sight between the connected devices to ensure a stable connection with your JBL Tune 125TWS and your source. You may try the troubleshooting steps on our support page article titled "Battery and Charging". If you have more questions, here's the link: https://support.jbl.com/

It will have the same pairing procedure. First, take the earbuds out of the charging case. Click the button on both the left and the right pod 3 times. This forces a new pairing between the pods, and the left pod should automatically pair with the right pod from then on when you remove both pods from the charging case.

Our JBL Tune 125TWS doesn't have a noise cancellation feature.

This isn't the experience we wanted our customers to have with our products. We'd like to work with you directly to try some steps with your Tune 125 TWS. Please reach out to our Customer Support. https://support.jbl.com/us/en/customer-service/

Yes, our JBL TUNE 125 TWS is a Bluetooth wireless earbuds that you can connect to any Bluetooth capable devices just like your iPhone 8.

We would like to get more information to help you out, please contact us so we can assist you:https://bit.ly/3hH8oBR

The volume can be adjusted using the connected device on your JBL Tune 125TWS We would suggest trying to pair the headphones with a different device or try a different music app to check the audio.

Our JBL Tune 125TWS works with both Android and iOS devices.

Our JBL Tune 125 TWs do not have a firmware update available. If you are having issues with your device or if you have any questions or concerns, please contact our customer support for suther assistance,

Thanks for your question. Both devices are similar in design and function. Our JBL Tune 225TWS has touch controls, while the Tune 125TWS doesn't. Both have Bluetooth 5.0, and both earbuds can be used independently. Please note that these earbuds can connect to one only source at a time.

You can also control the volume of the audio via the streaming app you're using while connected to our JBL Tune 125 TWS. If you have any questions or concerns about your device, please contact our customer support.