This isn't the experience we wanted our customers to have with our Bar 5.0 MultiBeam. We'd like to work with you directly to get some information and troubleshoot the connectivity issues that you're experiencing with our products. Please reach out to our Customer Support here: https://bit.ly/3FeTZYF

Thanks for your question. Although our JBL Bar 5.1 Multibeam may look like a conferencing speaker, this model is primarily designed as a home entertainment standalone sound system for televisions and other media devices. It will not work as a conference bar since it doesn't have a built-in microphone system to capture voice in the room.

Thank you for your question. The Bar 5.0 uses the latest HDMI 2.1 protocol for full 4K 60 Hz video support, including Dolby Vision. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Our JBL Bar 5.0 Multibeam doesn't have a feature to boost or adjust the dialogue audio.

Our JBL Bar 5.0 MultiBeam is a stand-alone system. You will not be able to add extra speakers and subwoofers.

Thanks for your inquiry. Our Bar 5.0 MultiBeam will be able to play music using a USB flash drive but it won't be able to shuffle songs.

Our Bar 5.0 Multibeam has ports to connect to your home network through an Ethernet connection. This is for connecting your soundbar to your home internet.

Thank you for your question. Unfortunatly the remote does not have a forward or backwards button. However, you can skip tracks from the source device. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details.  Thank you.

Thank you for your question. Could you please be so kind as to contact our Support Team on https://support.harmanaudio.com/gb/en/customer-service/contact.html for further assistance. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Thank you.

Our JBL Bar 5.0 Multibeam can be connected through Bluetooth with your Bluetooth devices, such as a smartphone, tablet, and laptop. It also comes with a set of 2 x L-shape Wall-mount brackets. Here's how to set it up: 1. Preparation: a) With a minimum distance of 2” (50mm) from your TV, stick the supplied wall-mounting template to a wall by using adhesive tapes. b) Use your ballpen tip to mark the screw holder location. Remove the template. c) On the marked location, drill a 4 mm/0.16” hole. 2. Install the support for wall-mounting bracket. 3. With the screw, fasten the wall-mounting bracket onto the bottom of the soundbar. 4. Mount the soundbar.

Thank you for contacting us. There should be no issue as long as our JBL Bar 5.0 MultiBeam is linked to your TV via HDMI. For more information on how to set up your TV and/or digital device, please refer to the product owner's manual.

Thank you for your question. It is not possible to add other speakers to the Bar 5.0 MultiBeam to create a surround setup. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Our JBL Bar 5.0 Multibeam is required to be plugged into a power source to function. It comes with a power cord that you can use to plug it.

Thank you for your question. I am sorry that your Bar 5.0 MultiBeam is showing "Chromecast Airplay Ready". This is fixed with our most recent software update, which you can find here: https://harman.widen.net/s/jgvqpqjbxw/firmware_update-jbl_bar_5.0_multibeam_version_21.21.41.70 Please refer to the user manual for instructions on how to update your Bar 5.0 MultiBeam. If you no longer have these instructions, they can be downloaded here: https://dk.jbl.com/on/demandware.static/-/Sites-masterCatalog_Harman/default/dw4275e512/pdfs/JBL_Bar%205.0%20MultiBeam_QSG_Global.pdf If this advice does not help you to solve the problem, we invite you to contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://dk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Thank you for your question. we do not make the commands available for Alexa as we are not the ones making the voice assistant. I would suggest contacting the Alexa support for this directly. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Thank you for your question. The Bar 5.0 soundbar has build in subwoofers to produce the bass sound. While they are smaller then a traditional subwoofer, they still produce a lot of sound. Should you wish to get further recommendations, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details.  Thank you.

Our JBL Bar-5-0-Multibeam is a stand-alone soundbar system, and it's not possible to add or connect other JBL speaker.

Thank you for reaching out. Our JBL BAR 5.0 Multibeam Soundbar has an ethernet, optical, USB, HDMI IN and HDMI OUT ports. This unit doesn't have a 3.5mm aux output. Please visit our website to get more information about this product. https://bit.ly/2YAxrBz

Unfortunately, the remote of the google chromecast tv would not work with the Bar 5.0 Multibeam.

Our JBL Bar 5.0 Multibeam would work well when placed on top of a flat and stable surface like a TV stand. It is best to calibrate your surround sound experience based on your sitting position with its Automatic MultiBeam™ Calibration (AMC) for optimized results.

Our JBL Bar 5.0 MultiBeam should work fine with your Samsung TV. If you'll have any questions or concerns, please contact our customer support. We're here to help.

Thank you for your question. I can confirm you that the powercable of the JBL Bar 5.0 MultiBeam is 1,4m length and the HDMI is 1.2m length. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html for further details. Thank you.

Thanks for your inquiry. Please make sure to connect your iOS device to your home Wi-Fi network and download the JBL BAR Setup app. With the JBL BAR Setup app, connect the soundbar to your home Wi-Fi network. Follow the app instructions to complete the setup. If you more assistance with this issue, please contact our customer support.

Thank you for your question. The differences between the two is that one is for the UK market, the other for EU market. The differences will be regional (different plugs) Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Thank you for your question. Please plug Blu-Ray player into the TV or on the soundbar with HDMI. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Thank you for your question. You will require to connect to the TV either the HDMI Cable to TRV's HDMI (ARC) port or via the optical cable. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Thank you for your question. Unfortunately, it is not possible to add a sub woofer to the JBL Bar 5.0 Multibeam. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Make sure that all the connections are secure On the TV set “Audio Out” to the relevant cable (Optical, HDMI, HDMI(ARC), etc.) Should not be Auto or TV Speakers. On the TV make sure that the CEC is turned on (General settings of the TV, then external device manager) if HDMI(ARC) is used. (See Appendix 1 for more info about CEC) Under the device audio settings, set “Audio Format” to either PCM or Bitstream (Do not leave as Automatic). All our Soundbars support both, so it’s worth trying both to see which works best with your setup (audio quality/functionality). Test with another Source Test with another Source Device Test if issue occurs with another cable Optical/HDMI. The HDMI cable should be HDMI 1.4 or higher (see appendix 2). Try a different Connection (Optical/Aux) For devices with a video component (e.g. PS4, TV Box), it’s preferable to connect them directly to the TV. Try to match audio setting of the TV and device as outlined above. EG. Set-up: [TV Box] -> HDMI -> [TV] -> HDMI(ARC) -> [Soundbar] Settings: Set Audio Format on TV Box and TV to PCM Try connecting Bar to another TV Check that Soundbar is fully updated and advise Customer to check with TV manufacturer for any possible updates.

Bedankt voor uw interesse in onze Bar 5.0 soundar. Wanneer uw televisie niet beschikt over een HDMI arc aansluiting, dan raden wij u aan om de Bar 5.0 soundbar op de volgende manier aansluiten, zodat u alsnog gebruik kan maken van de Surround opties van de Bar 5.0 , en uw Firestick streaming service. Wij raden u aan om de soundbar op uw televisie aansluiten door gebruik te maken van de meegeleverde HDMI kabel. Nadat u de soundbar op uw televisie aangesloten heeft, mag u uw Firestick, direct op de soundbar aansluiten. De soundbar zal de audio van uw bron apparaat afspelen, en de video naar uw televisie doorsturen. Zodat u zowel beeld , als geluid heeft. Wij willen u er alleen wel op wijzen dat het in deze opstelling niet mogelijk is om meerdere HDMI apparaten aan te sluiten. Omdat de Bar 5.0 maar 1 extra HDMI aansluitingen heeft. Wanneer u meerdere HDMI apparaten aan wilt sluiten, zoals bijvoorbeeld een televisie decoder. Dan zou u de HDMI kabel tussen uw soundbar, en de televisie kunnen omwisselen voor een optische kabel. En uw bron apparaten hierna met de televisie kunnen verbinden. Maar in deze opstelling is het helaas niet mogelijk om gebruik te maken van de Dolby Atmos optie. Een optische kabel ondersteunt alleen 5.0 Dolby Digital. Indien u nog verdere ondersteuning wenst, gelieve dan het Harman Customer Support team te contacteren per telefoon, e-mail of chat voor directe hulp. Zie https://www.harmanaudio.nl/support-contact.html voor meer informatie. Dank u.

Thanks for your inquiry. Our JBL Bar 5.0 Multibeam can be connected to your TV through HDMI, optical cable, or wirelessly via Bluetooth. It must be plugged into a power supply to function.