Thank you for your question. Please clean your unit by following the steps on the video (link below), as sometimes, debris can interfere with the sound and charging of the unit. https://support.harmanaudio.com/gb/en/product-support/headphones-support-guide.html#video1 Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Thank you for your question. The JBLL T230NCTWS are compatible with the iPhone 14, please try a reset by following these steps: Take both pods out of the charging case and in the left pod tap once in the middle of the unit (control zone), then tap 2 times, then 3 times and finally tap and hold for 5 seconds. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Our JBL Tune 230NC TWS doesn't support wireless charging. To charge the earpieces, the charging case must have enough battery using the USB cable included in the package.

Thank you for your question. Yes, once the charging case is fully charged you will have up to 24 hours of wireless charging, which means you can charge your JBL T230NCTWS up to 3 times from the charging case alone. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Our JBL Tune230 NC TWS ear tips part number is 1003042109N0001. For pricing and availability, please contact our customer support at (877) 871-6755.

Thanks for your inquiry, it seems like you may have activated the ANC feature. Please make sure that you are activiating the TalkThru feature by pressing the touch control of the left earbud twice or you may use the JBL Headphones app to activate the TalkThru feature.

We appreciate your inquiry. To power on/off the earbuds for our Tune 230NC TWS, they must be placed in the charging case. However, you can manually connect the earbuds to a source device by holding the touch controls for 5 seconds. If you have any further questions or concerns regarding your device, please don't hesitate to contact our customer support for additional assistance.

Thank you for your question. Could you please contact our Customer Support Team on https://support.harmanaudio.com/gb/en/contact.html for further assistance? Thank you.

Thanks for reaching out. Please make sure that your device has the ability to transmit an audio signal through Bluetooth. Try to connect to different devices, unpair, and repair your device. If you need more help with your unit, please contact our customer support for assistance.

Thank you for your question. No, the JBL TUNE230NCTWS do not have this functionality. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

You can customize your listening experience by connecting the Tune 230NC TWS with the JBL Headphones app. The app has an equalizer feature where you can adjust the bass and treble of the earbuds.

Our JBL Tune 230NC TWS has a one-year manufacturer's warranty upon purchase. Please note that this limited warranty does not cover physical and customer-induced damages. We recommend keeping a copy of your receipt in case you need to claim your speaker's warranty.

Thank you for your question. Please contact our Customer Support Team for further assistance on https://uk.harmanaudio.com/support-contact.html#ns Thank you.

Thank you for your question. What you are experiencing is a limitation of Bluetooth. When you start the video and audio at the same time, the audio will lag behind by the length of time it takes the Bluetooth hardware to receive, process and output it which is known as latency. You would not notice this lag if you are listening to music, but if you are watching a video the sound may be marginally out of sync. Latency varies depending on the hardware and software setups you have. Unfortunately, this product is not necessarily designed to be used as a earphone for video. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Thank you for your question. Yes, once the pods are stored in the charging case they will start charging again automatically until they are fully charged. However, your charging case has enough power to re-charge the pods for up to 24 hours of use without needing to be charged again. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Thank you for your question. The battery life of the JBL T230TWS will last up to 8 hours without the need to put them on their charging case, and a fully charged case will offer you another 24 hours of battery, which means you can charge your T230TWS up to 3 times without the need of re-charging your charging case. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Thanks for reaching out. The noise canceling feature on our JBL Tune 230NC TWS reduces unwanted background noise but does not completely block out the noise.

Thanks for bringing this to our attention. We're here to help with your JBL Tune 230NC TWS. Charging issues could be one of the reasons why the earbuds are not working properly and these are frequently caused by foreign matter on the metal charging contacts. We recommend cleaning the contact points on the earbuds and charging case to see if it helps. If the issue persists, please contact our customer support service via our official website or toll-free hotline.

Thanks for your inquiries. Our JBL Tune 230NCTWS isn't designed to work with communication apps through Bluetooth with PCs. These models usually have issues such as the output sounding glitchy or robotic with MS Teams, Zoom, etc. These applications should work fine with phones and tablets, so always recommend using these devices instead.

We're here to help with your JBL Tune 230NC TWS. We recommend cleaning the contact points on the earbuds and charging case to see if it helps. If the issue persists, please contact our customer support service via our official website or toll-free hotline.

Our JBL Tune 230NC TWS can only be paired with source devices such as phones, tablets, and laptops. It can't be paired with our JBL Charge 5 or other portable speakers.

Our JBL Tune 230NC TWS is recommended to be paired with mobile phones, tablets, and laptops via Bluetooth connection. We don't recommend pairing it to your TV because you may experience compatibility issues and audio-video delays as these headphones don't have APTX HD low latency codec.

You can reset the Ear Buds of your Tune 230NC TWS by following the guide below. - Turn of the Bluetooth on your source device (Smart phone or tablet) this will make them undiscoverable while doing the reset. - Keep the left Ear Bud in the charging case take out the right Ear Bud press the button three times hold for 5 seconds on the third press. - Turn the Bluetooth back on again this will make the Ear Buds discoverable again.

Thanks for your inquiry. For replacement part orders, you can contact us through: (877) 871-6755 and place an order. We're open Mon - Fri: 9:00 a.m. - 11:00 p.m. (ET) and Sat - Sun: 9:00 a.m. - 5:00 p.m. (ET).

Thanks for your inquiry. We are sorry to hear that our JBL Tune 230NC TWS Headphones didn't recognize the app. Please make sure that the Bluetooth of your source device is on. Try to reinstall the JBL headphones app. Use other source devices with the JBL Headphones app installed. If it still doesn't work, We want you to get the most out of our product. It would be best if we could work with you directly to get more information and to do some troubleshooting steps. Please Contact JBL Customer Support for further assistance.

Thank you for your question. In order to assist you further with the connection issues on your JBL T230TWS, please contact our Customer Support Team on https://dk.harmanaudio.com/support-contact.html Thank you.

Hi, thank you for your review. If the ANC is not turning on when you tap the left earbud, then please make sure it has been enabled from the JBL Headphones app. The advanced controls should first be enabled and after that, they should work as designed. For further support, we welcome you to contact our JBL Customer Support team: https://support.jbl.com/gb/en/

Our JBL Tune 230NC TWS can only connect to one device at a time, as it doesn't have a multi-point feature.

Yes. Our JBL Tune 230NCTWS is compatible with the My Headphones app that can be downloaded from the App Store.

For replacement part orders and availability for your Tune 230NC TWS, please contact Customer Support so that we can assist you with your parts inquiries.